Refund policy
At AQIRIA, we want you to have a positive experience with your order. Due to the nature of our products, all sales are final and we do not accept returns or exchanges.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at contact@aqiria.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and/or packaging
After reviewing your request, we may provide a replacement or refund when appropriate.
Lost Orders
If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier first. If you purchased shipping protection, we may assist you with the applicable claim process.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow your payment provider additional time to process and post the refund to your account.
Order Cancellations
Orders may not be canceled once they have been processed or shipped. If you need to request a cancellation, contact us as soon as possible at contact@aqiria.com.
Contact Us
For questions regarding your order or this policy, please contact us at:
Email: contact@aqiria.com
AQIRIA reserves the right to update this Refund & Return Policy at any time.